Support entitles purchaser to maintenance requests noted below on an annual basis. All versions of our applications are supported by Sweetlets regardless of version purchased, provided annual support is paid.
Please contact our team to receive our official .
Support items include:
- Implementation help
- Troubleshooting
- Bug fixes
- Enhancements by Sweetlets within specific release version purchased
- Updates: All updates and patches for the specific release version purchased. Eg. An update is a move from a 1.1 to 1.2 type of change. Updates do not include major upgrades – a 1.x to 2.x change.
- Change requests: Many of our enhancements are as a result of client requests. If you have something you would like to see in the application purchased, we are always keen to work together to make our products better. Contact with your request for more details.
**Please note: Major upgrades are subject to an upgrade fee and not included in the annual support contract. E.g. 1.x version upgraded to a 2.x version
Please contact for any additional help.
