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I have an empty Flash, what to do?

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Do you see an empty Flash? A right click allows you to select Play from the context menu? Please ask your administrator to verify two settings for the portal server.

Please open: Visual Admin – Cluster – Server – Services – HTTP Provider – Properties.

  • The setting NeverCompressed must contain *.swf (default)
  • The setting AlwaysCompressed must not contain *.swf (default)

Our SWF files are compressed already. SWF (Flash) files need to be on the list of never compressed items, otherwise the server compression may cause an error in the SWF files that are loaded by the flash plug-in in your browser.

Please contact for any additional help.